Invoice questions › Correcting a mistake on an invoice you already sent
Correcting a mistake on an invoice you already sent
An invoice you have already sent is not edited. You reverse it with a credit note and send a new one.
If there is a mistake on an invoice your customer already has, you may not quietly change it. The number and the amount have landed in two sets of books by now: yours and your customer's.
The right way is a credit note. That is a document referring back to the old invoice which reverses the amount, in full or in part. The credit note takes its own next number. After that you send a new invoice that is correct.
That way your numbering stays whole and the balance comes out right. A credit note is also what you use for a return, or for a discount given after the fact.
A credit note and then a new invoice are both a few clicks in the editor. No account needed to look around.
Create an invoiceRelated
- What is a credit note?
- The difference between a quote, an invoice and a credit note
- Do invoice numbers have to be sequential?
This page is a summary, not legal advice. Invoicing is set at EU level but the details are national, so check with the European Commission or your own tax authority if your situation is unusual.